Service Delivery Manager – Financial Services Provider – East Midlands

Job application


Your application for role of Service Delivery Manager – Financial Services Provider – East Midlands has been sent to our recruitment team. They will be in touch shortly.

More roles like this:

Service Delivery Manager – Financial Services Provider – East Midlands

  • Reference J14694
  • Remuneration Up to £75K + Excellent package and bonus
  • Role/TypePermanent/Full Time
  • LocationEast Midlands
John Kobelt Principal Consultant +44 (0)20 3119 3333 Get in touch ›
Apply now

Service Delivery Manager – Financial Services Provider – East Midlands

A Leading financial services provider is seeking a Service Delivery and Demand Manager.  A key aspect of this role is to establish policies designed to ensure high service performance, evaluates customer feedback and monitors employees, in order to develop quality improvement processes.

The manager should provide leadership and direction to support services clients. Effectively monitor, control and report to insure delivery to agreed levels of client satisfaction. Be an advocate for appropriate change when warranted.  Continually improve the service delivery model to meet or exceed client expectations.

Key Responsibilities

  • Oversee, and coordinate, service delivery, communication and support. Develop proactive measures by analysing trends, to gain service improvements, thus avoiding issue reoccurrence.
  • Regularly conduct service performance review meetings. Develop/maintain effective client relationships, whilst being the single point of contact for service related issues, inquiries and escalations.
  • Maintain/develop a communication plan for major incidents.

Key Accountabilities

  • Prior experience within an Information Security Customer Service/Service Delivery position.
  • Extensive experience of building client loyalty through service excellence, within a managed/outsourced environment.
  • Knowledge and understanding of common industry delivery models, e.g. ITIL, ISO or PMI.
  • Able to identify solutions to complex/unusual problems, and have the ability to clearly communicate to both technical and C-Level.
  • SANS Institute GIAC Certifications (GSEC, GCIH, GMON, GCIA, GREM), ISACA Certifications (CISA, CISM, CRISC), and Information Security Professional Certifications (CISSP, GISP) are a plus.

Service Delivery Manager – Financial Services Provider – East Midlands

Job application

You are not logged in. If you would like to retrieve your details to use below, log in to your account.

Acumin alerts

Never miss out on your next career opportunity. Have Acumin alerts sent directly to your inbox.

In our industry we understand the importance of security. We also understand that your data is your data - we will never pass it on to third parties.

Our accreditations & Partners

  • REC Member
  • ISO Accreditation
  • VTC - Virtual Technology Cluster
  • RANT Events
  • Bloom Nepro

Send CV

Send us your CV and have our recruiters match you to the ideal opporunities

Do you already have an account with us?

Log in

Want to have an account with us?


Want to just send us your CV?

By submitting your registration and CV to us you are agreeing to join our database and to be contacted about relevant jobs industry communications. Please read our terms of business for more information.

Password reset

If you need a reminder for your password, fill out the field below

Log in

Access your account to edit your contact details, job alerts or to upload a new CV

Acumin Alerts


Thanks for registering for Acumin alerts.


Create an account to register your contact details, sign up for job alerts and upload your CV


Thanks for registering for Acumin alerts. To get the most out of Acumin's service why not register with us?

Upload only doc, docx, odt, pdf format file.

I agree to the terms and conditions and to be contacted by recruiters:

I agree to receive marketing communications relevant to my job search:

I agree to receive Jobs By Email for the following professions:
- Business Continuity Management
- Counter Fraud
- Cyber Security
- Executive Management
- Governance & Compliance
- Information Security & Risk Management
- Penetration Testing & Digital Forensics
- Sales and Marketing
- Sales Engineering
- Security Management
- Technical Security
- Information/Risk Assurance
- Identity Management
- Application Security
- Security Architecture
- Dev/Sec Ops
- DV & SC Cleared Jobs
- Programme & Project Management