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Service Delivery Manager – Financial Services Provider – East Midlands
A Leading financial services provider is seeking a Service Delivery and Demand Manager. A key aspect of this role is to establish policies designed to ensure high service performance, evaluates customer feedback and monitors employees, in order to develop quality improvement processes.
The manager should provide leadership and direction to support services clients. Effectively monitor, control and report to insure delivery to agreed levels of client satisfaction. Be an advocate for appropriate change when warranted. Continually improve the service delivery model to meet or exceed client expectations.
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